Shipping & Returns

VAT (value added tax)

By default all prices on the website include VAT but this is only payable if your delivery country is the UK. For all orders being shipped outside the UK No VAT (or sales tax) will be charged.  The tax free prices will be shown once you have selected your delivery country.

 

UK deliveries

The postage & packing charges for orders delivered within the UK are based on the items you order:

  1. Every item has a postage charge associated with it. Once you place the item in your shopping basket the postage charge can be shown if you choose to display the shopping basket.

Please note Our standard shipping arrangement is to use First Class post for all orders within the UK. All orders should arrive with you within 2 to 3 working days, unless otherwise stated on the site.

Please contact us in advance for information on alternative methods including rapid courier delivery. If you request rapid courier delivery, we will email you with an order tracking number from UPS. You will be able to use this on the UPS website to determine exactly where your order is at any time within their system.

Non UK deliveries

The postage & packing charges for orders delivered outside the UK are based on the items you order:

  1. Every item has a postage charge associated with it. Once you place the item in your shopping basket the postage charge can be shown if you choose to display the shopping basket.

Please note that for addresses outside the UK, the delivery of the goods is carried out by Royal Mail Airmail. Delivery to Canada and the US usually takes 1 to 2 weeks. All orders should arrive with you within 28 days, unless otherwise stated on the site.

Please contact us in advance for information on alternative methods including rapid courier delivery. If you request rapid courier delivery, we will email you with an order tracking number from UPS. You will be able to use this on the UPS website to determine exactly where your order is at any time within their system.

 

Dispatch

Unless otherwise specified on the site, most items will be dispatched ex-stock within one working day of your payment being cleared. However, we can only guarantee to dispatch within five working days. Please contact us in advance if you have a deadline by which an order needs to arrive, and we will always do our best to help.

Order Tracking

If you request rapid courier delivery, we will email you with an order tracking number from UPS. You will be able to use this on the UPS website to determine exactly where your order is at any time within their system.

Returns

We operate a full ‘no questions asked’ 28 day returns policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used.)

All goods are shipped at our risk, but any damage or loss must be notified within 48 hours by e-mail, fax or telephone. Always sign for deliveries as “UNOPENED”. It is very rare that it happens, but if you suspect that something in your package might be broken, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item at our expense, and ship you a replacement or re-imburse your payment if we are out of stock of any item.